Frequently asked questions
If you can’t find the answer you are looking for here, then please do get in touch.
We can leave your meat box any where, just let us know the best place for it to be left on the order form or email us at firstname.lastname@example.org and we will ensure it is left where you ask. Please note if you have not told us a specific place to leave your box, our delivery drivers are instructed to find the most suitable place to leave your order or will leave it with a neighbour.
- Log in https://www.battensfarm.co.uk/my-account/
- Click on ‘my subscription’
- Remove any unwanted items from your list
- Click Battens Farm Logo to browse website for items you wish to add
- Add new items to your basket, then click on the basket, then ‘view basket’
- Select/click on the same subscription plan that your currently use for example ‘Yes, every 4 weeks’
- Scroll down the page and select ‘add this cart to an existing subscription’
- Click ‘Add’
All meat boxes are packed with the award winning woolcool insulation and cooling packs, ensuring your meat stays cooler for longer. What ever time of day you get home to your meat box (as long as it is the same day as delivery) it will still be cool, ready for you to freeze and refrigerate.
Yes. Head to our set boxes page where you can find the Battens Taster box and many other set boxes. The Battens taster meat box is a perfect way of sampling our meat on a small basis.
No there is no tie-in period for the regular meat box service. You can stop the service at any time as long as it not within 3 days of the next scheduled delivery. There is no notice period for opting out, simply send us an email and we will do the rest.
No we will not. Your bank card details are not stored on our server at any point. Everything goes through Stripe’s secure gateway using industry standard 128 bit SSL encryption.
Yes you can. The day before your delivery is due you will be emailed a unique delivery reference number that you can use to track your delivery online.
No. We will only ever send you fresh meat, so that everything you receive from us has the option of being frozen at your home.
Yes this is not a problem. Simply log into your account and change the delivery date or email us at email@example.com if you need to miss a delivery so we can ensure you are not charged.
You can have your meat box delivered on a Saturday for an additional charge, please contact firstname.lastname@example.org to discuss your requirements.